Privacy Policy

At Mikolia, we are committed to protecting and respecting your privacy.
We want you to feel confident when sharing your information with us. This notice explains what personal information we collect, how we use it and the choices available to you. We follow UK data-protection laws, including the UK GDPR and the Data Protection Act 2018.
This notice covers how Mikolia handles your information when you use our website, place an order or contact us.

Last updated: 17 July 2026

Legal business name: LTD Mikolia
Registered address: 20-22 Wenlock Road, N1 7GU London

Information We Collect

Depending on how you interact with us, we may collect:

  • Your name and contact details
  • Delivery and billing information
  • Email address and telephone number
  • Payment and transaction details
  • IP address and website browsing activity
  • Order and return information
  • Customer-service messages

Why We Use Your Information

We use your information to:

  • Process orders and payments
  • Arrange delivery
  • Keep you updated about purchases
  • Process returns and refunds
  • Provide customer support
  • Send marketing when you have agreed to receive it
  • Improve our website and services
  • Prevent fraud and keep our website secure

We never sell or rent your personal information. We may share it with trusted providers, such as Shopify, payment providers and delivery companies, when necessary to provide our services.

Our Legal Bases for Using Your Information

Depending on the circumstances, we rely on:

  • Your consent, including for certain marketing
  • Fulfilling a contract when you place an order
  • Legal obligations, including financial record-keeping
  • Our legitimate interests, including operating our business, preventing fraud and improving your experience

Your Rights

You can:

  • Ask for a copy of the information we hold about you
  • Ask us to correct incomplete or inaccurate information
  • Request deletion in certain circumstances
  • Ask us to restrict how we use your information
  • Request certain information in a portable format
  • Object to certain types of processing
  • Withdraw your consent
  • Challenge certain automated decisions

To exercise your rights, email hello@Mikolia.com.

International Transfers

Some trusted providers may process information outside the UK or European Economic Area. Where this happens, we use appropriate legal safeguards, such as approved contractual protections.

Legitimate Interests

We sometimes use information in ways that help us operate and improve Mikolia. Before doing so, we balance our interests against your rights to ensure that our use is fair.

This may include preventing fraud, improving our website and tailoring relevant offers. You may object to this processing.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose for which it was collected and to meet applicable legal, tax and accounting requirements.

When we no longer need it, we securely delete, destroy or anonymise it.

Marketing

If you choose to hear from us, we may send you information about new products, collections and offers.
You can unsubscribe at any time by using the link in our emails or contacting hello@Mikolia.com.

If you unsubscribe, we may keep your email address on a suppression list to ensure that we respect your choice.

Keeping Your Information Secure

We use appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

Cookies

Our website uses cookies to support essential functions and improve your browsing experience. Please read our Cookie Policy for further information and to learn how to manage your preferences.

Links to Other Websites

Our website may contain links to other websites. These websites have their own privacy policies, which you should review before providing personal information.

Changes to This Notice

We may update this Privacy Policy occasionally. Any changes will be published on this page.

Complaints

If you are unhappy with how we have handled your information, contact us and we will do our best to resolve the matter.
You may also contact the Information Commissioner's Office:
Website: www.ico.org.uk
Telephone: 0303 123 1113

Contact Us

Email: hello@Mikolia.com
Telephone: 0207 183 3871
Address: 20-22 Wenlock Road, N1 7GU London